Shipping policy

Thank you for shopping at Ners Natural! We are committed to processing and delivering your organic skincare products safely and efficiently. This Shipping Policy outlines our processing timelines, available shipping methods, local delivery options, and order tracking details.

1. Order Processing Time

All Ners Natural orders are handcrafted in small batches to ensure maximum freshness and quality. Orders are processed and prepared for dispatch within 1–3 business days (excluding weekends and statutory holidays). You will receive an automated notification with tracking information as soon as your order has shipped.

2. Shipping & Local Delivery Options

We offer both standard shipping and local delivery to serve our customers:

Standard Shipping: Available nationwide. Shipping rates are calculated at checkout based on package weight and shipping destination. Estimated delivery times range between 3–5 business days following dispatch.
Local Delivery: Available for eligible local postal codes near Lake Worth, FL. If your delivery address qualifies, local delivery options and applicable rates will be displayed at checkout.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking link and carrier details. Please allow up to 24 hours for carrier tracking updates to register on their portal.

4. Shipping Delays & Carrier Responsibility

Delivery timelines provided at checkout are estimates only and are not guaranteed. Delivery times may vary depending on destination location, weather conditions, peak holiday volumes, or unforeseen carrier delays. Ners Natural is not responsible for delays caused by third-party delivery carriers or customs processing.

5. Accurate Shipping Addresses

Please double-check your shipping address during checkout before submitting your order. Ners Natural is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If you notice an error in your shipping address, please contact us immediately at nersnatural@gmail.com. Once an order has been dispatched, address modifications cannot be made.

6. Lost, Damaged, or Stolen Packages

If your package arrives damaged, or if your tracking status shows "Delivered" but you have not received your shipment, please inspect your delivery area and contact us within 48 hours at nersnatural@gmail.com or +1 561-318-0275 so we can assist you with a carrier claim.